Refund Policy
Shelf Studio sells a digital design service. This policy explains the refund boundary for credits and generated boards.
Last updated · 1 July 2026
1. Digital service
Credits pay for a digital design service — generating shelf renders and downloadable boards. No physical goods are shipped and no inventory is sold. All amounts are shown and processed in USD.
2. Unused credits
Unused credits may be refunded on request within 14 days of purchase, provided they have not been spent on a generation or export. Refunds are issued in USD to the original payment method once checkout is enabled.
3. Used credits and generated content
Credits that have already been spent to generate a shelf or export a board are treated as a delivered digital service and are non-refundable. This reflects that the render has already been produced and delivered to your account.
4. Payment status
Online checkout is not yet live; the payment provider is pending. Because no payment is currently collected on this site, no charges exist to refund today. This policy will apply once paid credit trays are enabled.
5. Problems with a render
If a generation fails or a board does not download correctly, contact us and we will re-credit the affected generation. Re-crediting a failed render is our standard remedy rather than a cash refund.
6. How to request
Email support@pettradeinno.shop with your account email and the credits or board concerned. We respond within two working days. PET TRADE INNOVATIONS LIMITED administers all refunds.
Company details
PET TRADE INNOVATIONS LIMITED
Company No. 10299481 · Account UK--098
1 Park Road, Hampton Wick, Kingston Upon Thames, Surrey, KT1 4AS
Email: support@pettradeinno.shop
Phone: +44 7595985587
Domain: pettradeinno.shop